About This Blog

 

Sherri Dorfman, CEO, Stepping Stone Partners, Health Technology Innovation & Patient Experience Strategist

My blog is designed to spotlight healthcare organizations with innovative uses of technology & data to drive Care Coordination, Collaboration, Patient Engagement & Experience.

These patient centric approaches may influence your product & service roadmap, experiences, partnerships and marketing strategies.

MY EXPERTISE:

While consulting, I leverage my extensive healthcare landscape knowledge (acute, ambulatory, virtual, home), patient data expertise and patient experience skills to help companies make the right strategic business, product and marketing decisions. Services include:

1. Strategic Business Planning: Conducts market assessment to guide business, product and marketing strategies. Identifies and evaluates digital health solutions across categories to drive mergers, acquisitions and partnerships.  Defines and validates new business models, data-driven solutions and services. 

2. Patient Experience Strategy: Evaluates current patient experience through best practices framework. Plans, conducts and analyzes stakeholder research and devises journey maps highlighting experience enhancement opportunities, encompassing people, process and technology. 

3. Product & Marketing Strategy:  Co-creates with cohorts (e.g. patient, caregiver and care team) on AI driven health tech solutions. Develops differentiated value proposition story with outside- in view (VOC insights), for marketing, sales and investors.

Find out how I can help you. Email me at SDorfman@Stepping-Stone.net to set up an exploratory discussion.

Learn more about Me 

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Social Media Meets Shared Decision Making with iShould

While taking a walking this beautiful afternoon, I noticed a frail elderly woman inching forward on the sidewalk in front of me as her aide held her arm securely around the senior’s tiny waist.

Although you and I may not need physical support to move ahead, imagine the feeling that you are heading in the right direction, with guidance each step of the way.

During my panel last week onNew Models for Social Media”, I shared an example of an interesting approach which is at the intersection of social media and decision support. With the “iShould” application developed by the Ottawa Hospital Research Institute (OHRI), you can reach out online to your own social network to gather input for your health decision. If for example you are considering corrective eye surgery, you can bring those you trust into your decision process. On this Facebook application, you fill in the decision, list and rate the pros and cons and select friends to comment. This invites support around your decision.

I do believe that this application can be most valuable when you are asking friends who have experience with your health decision so that they can provide insightful comments for your consideration.

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