About This Blog

 

Sherri Dorfman, CEO, Stepping Stone Partners, Health Technology Innovation & Patient Experience Strategist

My blog is designed to spotlight healthcare organizations with innovative uses of technology & data to drive Care Coordination, Collaboration, Patient Engagement & Experience.

These patient centric approaches may influence your product & service roadmap, experiences, partnerships and marketing strategies.

MY EXPERTISE:

While consulting, I leverage my extensive healthcare landscape knowledge (acute, ambulatory, virtual, home), patient data expertise and patient experience skills to help companies make the right strategic business, product and marketing decisions. Services include:

1. Strategic Business Planning: Conducts market assessment to guide business, product and marketing strategies. Identifies and evaluates digital health solutions across categories to drive mergers, acquisitions and partnerships.  Defines and validates new business models, data-driven solutions and services. 

2. Patient Experience Strategy: Evaluates current patient experience through best practices framework. Plans, conducts and analyzes stakeholder research and devises journey maps highlighting experience enhancement opportunities, encompassing people, process and technology. 

3. Product & Marketing Strategy:  Co-creates with cohorts (e.g. patient, caregiver and care team) on AI driven health tech solutions. Develops differentiated value proposition story with outside- in view (VOC insights), for marketing, sales and investors.

Find out how I can help you. Email me at SDorfman@Stepping-Stone.net to set up an exploratory discussion.

Learn more about Me 

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Humana’s New Mobile Health Applications Are Designed to Engage and Entertain Consumers 

Have you seen the latest mobile offerings that Humana has brought to the market? Actually, they are in the mobile  “health entertainment” space.
 
Let me share my conversation with Julie Kling, from Humana's mobile strategy group to shed more light on the direction of their mobile health applications. 
 
Sherri (Stepping Stone Partners):Just last week, Humana launched a new mobile health app called GoldWalker. Why is Humana interested in bringing mobile health applications to the market?
 
Julie (Humana): Humana is particularly interested in developing mobile health applications that enhance the consumer’s physical and emotional wellbeing.
Our latest mobile health game, GoldWalker, is designed to get people walking and exercising. In fact, my activity level which is measured by an accelerometer embedded in the iPhone moves me through this Gold Mine adventure where I find gold and fend off bandits. GoldWalker connects physical activity with game play.
 
Sherri: Last month, Humana introduced Hands2gether. What was the thinking behind this mobile health application?
 
Julie: Hands2gether was created to improve a person’s emotional wellbeing. You simply clap your hand with your iPhone to register your mood. The more you clap, the happier you are on the smile scale. By sending this to a friend, you not only spread happiness but also make yourself feel better.
 
Sherri: The buzz around most mobile conferences is around “location based services” such as Foursquare. How is Humana considering leveraging these types of mobile services?
 
Julie: This is an area that Humana is actively exploring. We have an opportunity to offer members incentives to frequent healthy places from restaurants to the gym. We can reward them with health- related prizes as well as the recognition that comes with “badging”. We also believe that people with certain health interests or conditions will want to meet up at a nearby location.
 
Julie Kling will be speaking at the upcoming World Congress Mobile Health Conference on my  “Generating Engagement Through Segmentation, Crowd Sourcing and Personalization” panel. Julie will be presenting examples from Humana in mobile health gaming and care collaboration areas.

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